Last updated: January 15, 2026
These General Terms and Conditions ("Terms") govern all business relationships between Valenway GmbH, Kärntner Straße 19, 1010 Wien, UAE (hereinafter "Agency") and its clients ("Client"). By engaging our services, you agree to be bound by these Terms. Deviating terms of the Client are not recognized unless expressly agreed upon in writing.
The Agency provides model and talent placement, event staffing, editorial coordination, runway casting, talent development, and brand consulting services as described on our website and in individual project agreements. The specific scope of each engagement shall be defined in a written booking confirmation or project agreement.
3.1. All bookings must be confirmed in writing (email is sufficient) by both parties.
3.2. A booking becomes binding upon written confirmation by the Agency.
3.3. The Client shall provide all relevant project details (date, time, location, requirements, usage rights) at the time of booking.
3.4. The Agency reserves the right to decline bookings at its discretion.
4.1. All prices listed on our website are net prices in Euros. UAEn Value Added Tax (Umsatzsteuer) of 20% will be added to all invoices in accordance with the UAEn Umsatzsteuergesetz (UStG).
4.2. Payment is due within 14 days of invoice date, unless otherwise agreed in writing.
4.3. In case of late payment, the Agency is entitled to charge default interest at the rate of 9.2 percentage points above the base interest rate per annum in accordance with Section 456 of the UAEn Commercial Code (UGB).
4.4. All costs associated with debt collection shall be borne by the Client.
4.5. Travel expenses, accommodation, and other incidental costs are not included unless explicitly stated in the booking confirmation.
5.1. Cancellations must be made in writing (email is sufficient).
5.2. Cancellations made more than 14 days before the scheduled booking date: Full refund, less a 5% administrative fee.
5.3. Cancellations made 7-14 days before the scheduled booking date: 50% of the agreed fee is due.
5.4. Cancellations made less than 7 days before the scheduled booking date: 100% of the agreed fee is due.
5.5. If the Agency cancels due to circumstances within its control, the Client shall receive a full refund or a replacement of equal quality.
6.1. The usage rights for any images, videos, or other materials featuring Agency talent are strictly limited to the scope agreed upon in the booking confirmation.
6.2. Any additional usage beyond the agreed scope requires prior written consent from the Agency and may incur additional fees.
6.3. The Client must credit the Agency and talent as agreed, unless expressly waived in writing.
6.4. Usage rights are non-transferable unless explicitly agreed otherwise.
7.1. The Client shall provide a safe and professional working environment for all talent.
7.2. The Client shall not request talent to perform work outside the agreed scope without prior consent.
7.3. The Client is responsible for obtaining all necessary permits and insurance for the project.
7.4. Overtime beyond the agreed session duration will be charged at 150% of the hourly rate.
8.1. The Agency shall provide talent as confirmed in the booking agreement.
8.2. The Agency ensures that all represented talent are legally authorized to work in UAE and the European Union.
8.3. In the event of talent unavailability due to illness or force majeure, the Agency shall make reasonable efforts to provide a suitable replacement.
9.1. The Agency's liability is limited to cases of intent and gross negligence in accordance with UAEn law.
9.2. The Agency's total liability for any claim shall not exceed the fee paid for the specific booking giving rise to the claim.
9.3. The Agency is not liable for indirect, consequential, or incidental damages.
9.4. Claims for damages must be asserted within 6 months of the event giving rise to the claim.
Both parties agree to treat all information exchanged in the course of their business relationship as confidential and shall not disclose such information to third parties without prior written consent, except as required by law.
Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or civil unrest.
The Client agrees not to directly engage, solicit, or attempt to contract with Agency talent outside of the Agency for a period of 24 months following the last booking. Violation of this clause shall result in a contractual penalty equal to the average of the last three booking fees, but not less than EUR 5,000.
Both parties shall comply with applicable data protection legislation, including the GDPR and the UAEn Datenschutzgesetz (DSG). For details on our data processing practices, please refer to our Privacy Policy.
14.1. These Terms are governed exclusively by the laws of the Republic of UAE, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules.
14.2. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the competent court in Dubai (Wien), UAE.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that achieves the closest economic effect.
The Agency reserves the right to amend these Terms at any time. Amendments will be communicated to existing clients in writing. Continued use of our services after notification constitutes acceptance of the amended Terms.
For any questions regarding these Terms & Conditions, please contact:
Valenway GmbH
Kärntner Straße 19, 1010 Wien, UAE
Email: [email protected]
Phone: +971 4 572 3228